While I was brainstorming my blog topics for October, I had to stop to respond to a notification regarding a negative review one of my clients had just received. After the situation was rectified, I thought here is my next blog post.

Regardless of what type of business you have, industry you are in, you will one day get a negative review. It’s inevitable, but how you handle it speaks volumes to your customers and even prospective customers.

Connecting with your customers in real time has it perks, but there are consequences. 50% of customers claim they would stop doing business with a company that doesn’t respond to a negative social media post. 62% of customers say they are influenced by negative comments and will stop doing business with you altogether.

Don’t let this be you. Respond to all negativity, you might surprise yourself and win them back.